This is not possible because we do not operate a shuttle bus service to transport you to the departure terminal and back, instead, as can be seen in our homepage, we pick up every vehicle at the departure terminal and one of our service representatives transfer it to the car park.
Comfort Parking will provide you with a personalised ticket showing your name, the amount to be paid, your vehicle's registration number and the valid parking time. This ticket is proof that you have handed over the vehicle to Comfort Parking and must be returned to our service representative when you return the vehicle. In case of loss, a written report must be sent immediately to info@comfort-parking.com. The sender of this message must match the customer email address known to us. When you return the vehicle, please present your ID card or passport to verify that the customer's name matches the personal details we have on file.
In this case you should inform us immediately. If you are only given the information during the return flight, then phone us directly after landing. Thus no delays in the return of vehicle can arise. The telephone number is on the rear side of your parking ticket that you were when the vehicle was handed over.
For medium to long-term changes
Simply send an e-mail to info@comfort-parking.com
For short-term changes (arrival/return travel day)
Please call our service representative and provide the new flight details. You will receive the phone number with the booking confirmation. You can also find the phone number on the back of your parking ticket, which you will receive when you drop off your vehicle.
Unfortunately we must charge you the parking fees for the complete period, because we cannot occupy the free parking space at short notice.
The service fee is only charged once. For transfer and return a total of € 15.--. The parking fee and the service fee are paid in cash to our service representative at Düsseldorf airport when the vehicle is returned. We unfortunately cannot accept credit cards for processing reasons.
Our parking capacities are located in the immediate vicinity of the airport on the one hand, and within a radius of approx. 3.75 km on the other (Kalkumer Str. and Kieshecker Weg in Düsseldorf and Stendaler Str. in Ratingen). Depending on availability, operational procedures and parking duration, your vehicle can be driven up to a distance of approx. 6 km (one way). To avoid longer waiting times and in the interest of a better operational flow, your vehicle will be made available near the airport before your return flight. As a result, your vehicle can be moved several times.